Cancellation policy

Cancellations and returns

You have the right to cancel your order within 14 days of delivery, without giving a reason. You can also cancel your order at any time before it has been fulfilled.

If your order contains multiple products, you can choose to cancel some or all of them.

If the 14-day deadline falls on a public holiday, Saturday, Christmas Eve, or New Year's Eve, the deadline is extended to the next business day.

How to cancel

The fastest way is through our right of withdrawal form. Enter your email address, and select the item(s) you wish to cancel. You'll receive a confirmation email once we've received your request.

Please note: refusing to accept a delivery, or simply not collecting it, does not count as a valid cancellation. You must notify us formally, as described above.

Exceptions

Your right to cancel does not apply to products that have been sealed for health or hygiene reasons where the seal has been broken after delivery, or to event tickets. This includes all La Cabra coffee products and tickets to events held by us or our partners.

Returning your order

Once you've cancelled, please return the product(s) without undue delay, and no later than 30 calendar days from the day you notified us. Follow the instructions in our return policy to send items back.

Coffee and other food products must be returned unopened, in original, unbroken packaging. If the packaging has been broken, the right to cancel that item is lost.
All other products should be returned in their original packaging. The packaging may be opened but not destroyed — if it's missing or damaged, this may be treated as a reduction in the item's value, which you may be liable for.
If you've used the product beyond what's necessary to assess its nature, characteristics, and function, we may deduct a reasonable amount reflecting that use from your refund.

Shipping the return is your responsibility, and the item is considered returned once we've received it. Original shipping charges are non-refundable.

Cancelling a subscription

You can manage or cancel your coffee subscription anytime from your account, including updating your shipping schedule, address, billing, and payment details. Your subscription will continue until we receive your cancellation, and it's your responsibility to cancel it. Cancellation takes effect once you receive our confirmation email.

Cancelling a pre-order

If you've placed a pre-order and it hasn't shipped yet, you can cancel it and receive a refund of any amount already paid. Once a pre-order has shipped, it can no longer be cancelled, but you can request a refund following our return policy.